A clear conversation before work begins helps you understand the proposed approach and what to expect in your home.
Ask how the cause will be assessed
Ask what will be checked, what the findings mean and whether anything needs further investigation. Make a note of any previous repairs so they can be included in the discussion.
Understand the proposed work
Ask which areas the proposal covers, what access is needed and what preparation you should make. Check whether removing or replacing finishes is included, and ask for the scope of the quotation in writing.
Plan the next steps
Discuss the expected schedule, how progress will be communicated and who to contact with questions. Ask what follow-up is included and what guidance you will receive about using and decorating the space afterwards.
